Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document cu

The essential duties and responsibilities (including but not limited to) Answers all incoming calls; assesses callers' needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. Schedules new patients, patient referrals and returning patients in computer system in accordance wit

The e ssential d uties and r esponsibilities (including b ut not limited to) Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner . Directs callers immediately to clinical staff as necessary.

Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document cu

Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Assesses patient/family needs and provides teaching and other instructional material. Prepares and administers therapies under the direction and supervision of a physician. Administers all medications/blood products using correct medication/blood p

s within deadlines. Strong problem solving skills to resolve complex customer issues and identify root causes of problems and develop solutions to prevent them from happening again. Proficient in contact center software, including call center management systems, customer relationship management (CRM) software, and workforce management software. Provide effective coaching a

The essential duties and responsibilities (including but not limited to) Obtains and communicates messages in an accurate and timely manner. Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding.

(including but not limited to) Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate . Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by physician prior to treatment or procedures. Prep

Supervises the daily business functions of the patient visit from point of entry to accurate adjudication of the patients' accounts. Scope of responsibilities includes appointment scheduling, insurance eligibility processes; charge processing; claim submission and processing; payment processing; collections and accounts receivable management; denial management; reporting

Oversees the daily activities of the business office including patient billing, collections, reimbursement and computer operations. Oversees daily activities of the front office including scheduling, reception and insurance authorization/verification. Implements reimbursement policies and procedures and assists with policy development as appropriate. Ensures all business

The e ssential d uties and r esponsibilities (including b ut not limited to) Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner . Directs callers immediately to clinical staff as necessary.

Monitors delinquent accounts and performs collection duties Reviews reports, identifies denied claims, researches and resolves issues, may perform a detailed reconciliation of accounts, and resubmits claim to payer Reviews payment postings for accuracy and to ensure account balances are current Works with co workers to resolve payment and billing errors Monitors and updat

The essential duties and responsibilities (including but not limited to) Reviews, verifies and records accurate ICD and CPT codes in accordance with coding and reimbursement guidelines. Works with Manager of Quality Assurance (QA Manager) and charge entry staff to ensure correct charge and/or quantity amounts. Run Admix Report every daily (am) and send to sites. Run Missi

Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Assesses health status by interviewing patient regarding current status and medical history. Assesses patient/family needs and provides teaching and other instructional material. Provides psychosocial support to patients and families. Facilitates c

The essential duties and responsibilities (including but not limited to) Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate. Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by physici